Shipping & Handiling

Shipping Policy (Nuvellea)

Thank you for shopping with Nuvellea. We are committed to delivering your order as quickly and safely as possible.

1) Order Processing Time

Orders are typically processed within 1–5 business days (excluding weekends and holidays).
After your order is processed, you will receive a confirmation email with shipping details.
During high-demand periods, promotions, or holidays, processing times may be slightly longer.

2) Shipping Time

Estimated delivery times depend on your location and the shipping method selected at checkout.

Domestic shipping: typically 5–10 business days
International shipping: typically 10–24 business days

Please note that delivery times are estimates only and are not guaranteed.

3) Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping option.
Any free shipping offers (if available) will be clearly shown at checkout.

4) Order Tracking

If tracking is available for your shipment, you will receive a tracking number by email once your order has been shipped.
Tracking updates may take 24–72 hours to appear after shipment.

5) Delays

Nuvellea is not responsible for shipping delays caused by:

shipping carriers
customs clearance
weather conditions
holidays
incorrect shipping information provided by the customer
other events outside our control

6) Customs, Duties & Taxes (International Orders)

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations.

These charges are not included in the product price or shipping cost unless stated otherwise.
The customer is responsible for paying any applicable customs/import fees.

7) Incorrect or Incomplete Shipping Address

Please make sure your shipping address is correct before placing your order.

If an order is returned to us due to an incorrect or incomplete address provided by the customer:

the customer may be responsible for re-shipping fees
delays may occur in re-delivery

8) Lost, Stolen, or Marked-as-Delivered Packages

Once a package is handed over to the shipping carrier, shipping responsibility is transferred to the carrier.

If your package is marked as delivered but you did not receive it, please:

Check around your delivery location and with neighbors
Contact the shipping carrier directly
Contact us at nuvelleastore@gmail.com so we can assist you

Nuvellea is not liable for lost or stolen packages after delivery confirmation, but we will do our best to help.

9) Damaged Items in Transit

If your order arrives damaged, please contact us within 48 hours of delivery at nuvelleastore@gmail.com with:

your order number
photos of the damaged item(s)
photos of the packaging

We will review the issue and work with you to resolve it.

10) Split Shipments

In some cases, your order may arrive in multiple packages depending on product availability or shipping logistics. If this happens, you will be notified (when applicable).